Refund policy

RETURN AND REFUND POLICY

Thank you for choosing RENOVA PRINTING SOLUTIONS. Please review this policy carefully before placing your order.

STANDARD, NON-CUSTOM ITEMS

We accept return requests for eligible, non-custom items within 14 days after delivery. Items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, contact us at info@renovaprinting.com before sending anything back. Returns sent without prior authorization will not be accepted. Approved return instructions and the return address will be provided by email.

CUSTOM AND PERSONALIZED ORDERS

Custom, personalized, printed, engraved, made-to-order, and special-order products are final sale and cannot be returned, exchanged, or refunded because they are produced specifically for the customer.

This includes, but is not limited to, business cards, flyers, menus, banners, signs, custom apparel, personalized candles, canvas prints, wall art, photo products, labels, stickers, and products featuring customer-supplied names, photographs, logos, text, or artwork.

ORDER CANCELLATIONS

Custom orders may only be canceled before design work or production begins. Once design work, printing, manufacturing, or fulfillment has started, the order cannot be canceled or refunded.

DESIGN PROOFS AND CUSTOMER APPROVAL

When a proof is provided, the customer is responsible for reviewing all spelling, grammar, names, phone numbers, addresses, dates, dimensions, quantities, colors, layout, image placement, and other details before approval.

Approval authorizes production. RENOVA PRINTING SOLUTIONS is not responsible for errors that were present in an approved proof or in customer-supplied files. Changes requested after approval may require additional fees and may delay production.

CUSTOMER-SUPPLIED ARTWORK

Customers are responsible for providing clear, high-resolution, print-ready files and confirming that they have permission to use all submitted images, logos, trademarks, text, and other content.

We are not responsible for poor print quality caused by low-resolution, blurry, incorrectly sized, or otherwise unsuitable customer-supplied files.

COLOR AND PRODUCTION VARIATIONS

Colors displayed on phones, monitors, and other screens may vary from the final printed product. Minor differences in color, placement, size, finish, material, texture, cutting, or alignment may occur during normal production and are not considered defects.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or different from what you ordered due to an error by RENOVA PRINTING SOLUTIONS or our fulfillment partner, contact us within 7 days of delivery at info@renovaprinting.com.

Include your order number and clear photographs of the product, packaging, shipping label, damage, or printing issue. After reviewing the claim, we may provide a replacement, reprint, store credit, or refund, as appropriate.

Please keep the item and all original packaging until the claim is resolved. Do not return any item unless we provide return authorization and instructions.

NON-RETURNABLE ITEMS

We do not accept returns for:

• Custom, personalized, printed, engraved, or made-to-order products

• Customer-approved designs or proofs

• Gift cards

• Clearance or final-sale items

• Used, worn, washed, altered, or damaged items

• Items returned without prior authorization

• Minor screen-to-print color or normal production variations

RETURN SHIPPING

For approved returns of eligible non-custom items, the customer is responsible for return shipping costs unless the return is caused by our error or the item arrived damaged or defective.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from our error. We recommend using a trackable shipping service because we are not responsible for unauthorized returns or return packages lost in transit.

REFUNDS

We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for processing after approval. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@renovaprinting.com.

CONTACT

For return or refund questions, contact:

RENOVA PRINTING SOLUTIONS

Email: info@renovaprinting.com

Website: https://www.renovaprinting.com

Nothing in this policy limits any rights available to customers under applicable law.